At a Glance
What to Do If Your Claim Is Denied
It's easy to overlook your GE washer warranty until disaster strikes. Discovering the fine print of your coverage while dealing with a broken machine is far from ideal.
With the right warranty, you can have peace of mind knowing that your appliance is protected, and you won't be left scrambling to figure out coverage details during a stressful breakdown.
In this article, we'll walk you through the specifics of the GE manufacturer's warranty, helping you understand what it covers, how to make a claim, and what options are available for extended protection.
Standard GE Washer Warranty
GE generally includes a standard one-year limited warranty for all new washing machines. The start date of warranty on GE washer models is generally the date listed on your purchase receipt, or for new-build homeowners, the date your contractor purchased your washer.
The GE standard warranty covers all mechanical failures, workmanship issues, and repairs that arise in this first year. Registering your product with GE makes sure your warranty claims go smoothly after purchase.
As long as you use your washer within the manufacturer's guidelines, your warranty should cover any repair issues during the first year.
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GE Extended Warranty
GE offers a 10-year limited warranty on certain washing machine parts, but what does the warranty cover? Confident in the reliability of its washing machine design, GE offers a 10-year warranty on drums, motors, and other parts that it expects will last a long time.
To benefit from these longer GE washer warranty periods, take notice of any additional warranties on major parts. At the same time, you shop, as selecting these products can save you a lot of money down the line.
You can also secure a GE extended warranty for your machine by purchasing a GE Protection plan for your new washer. This is an investment worth making to save you from unexpected costs in the future. We have all the details below.
Making a Warranty Claim
A broken washer can put a big dent in your routine, but claiming your GE washer dryer warranty can be a fast and smooth process. Follow the steps below to start the process:
- Register Your Appliance After Purchase: Registering your new washer with GE gives you a head start on your warranty claim, as they will have all your information in the system and ready to go.
- Have Your Information Ready: Before contacting GE, have your appliance information on hand. Ideally, having your washer model and serial numbers available can speed up the process.
- Contact the GE Warranty Department: You can start your initial warranty claim by calling GE at 1-800-432-2737 or starting an online claim in your account.
- Diagnosis: For some issues, GE may be able to diagnose the problem over the phone, for others, a service call will be scheduled.
- Repair: If your claim is valid and your washer can be repaired, GE will arrange for part replacement and quick repair so you can get back to your regular laundry schedule as soon as possible.
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GE Protection
A GE protection plan offers repair for your appliance after your GE appliance warranty has expired. As most issues occur after an initial warranty period, a protection plan can give you peace of mind going forward and generally covers:
- Diagnosis and repair after the manufacturer's warranty expires
- Labor costs for repairs
- Functional parts to get your washer working again
- Reimbursement for laundry fees if your repairs are not completed promptly
The protection plan covers your washer in the event of a failure but does not cover the following:
- Cosmetic damage, such as broken handles, scratches, and rust damage
- Accidental damage or problems that occur from misuse
- Easily replaced consumables such as light bulbs, batteries, and filters
Extended GE protection plans can be purchased with your new washer or before your manufacturer’s warranty expires.
Common Issues Covered by the Warranty
Most washing machine issues are covered under the initial one-year General Electric washer warranty, with some parts offering warranties of up to 10 years. Some common issues that lead to warranty claims include:
| Issue | Description |
|---|---|
| Control Panel Failure | When you can’t tell your machine what to do, it won’t work at all. Control panel failure is a common problem with contemporary washing machines. |
| Water Drainage Issues | Clogged drain pumps and mechanical failure can create blockages that back water up into your washer. If there is still standing water in your washing machine after use, you may see the effects of drainage problems. While a GE warranty will cover drainage issues caused by your machine, it will not cover any greater home plumbing problems that may be causing the problems. |
| Excessive Noise or Vibration | Strange noises from your appliances are never good. If your machine violently shakes or makes unusual noises, it may indicate drum, belt, bearing, or motor problems. |
| The Wash Basket Doesn’t Spin | Often caused by early failure of mechanical parts, if your washer isn’t spinning, your warranty will usually cover the repair. |
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What to Do If Your Claim Is Denied
There are several reasons why a GE washing machine warranty might be denied. To help ensure that your GE washer warranty remains valid, consider these common reasons for denial:
- Lack of Maintenance: While a GE washer warranty gives you peace of mind if your appliance fails, it is not a substitute for regular, expected maintenance. If you fail to maintain your washer as instructed, your warranty may be void, and claims could be denied.
- Unusual Wear: In-home washing machines are designed for personal use even though they can withstand life with a busy family. Commercial washing machines are built with robust materials to withstand heavy use. A claim may be denied if a non-commercial machine shows signs of commercial wear.
- Misuse: To keep your washing machine in good working order, it is important to follow your manufacturer's guidelines. This includes not washing unapproved items or using unapproved laundry chemicals.
- Incorrect Installation: Your washer must be installed correctly for safe use. Incorrect installation can lead to mechanical problems that your warranty won’t cover if they could have been avoided with correct installation.
- Self-repair: If you have a GE washer warranty and your washing machine breaks, don’t try to fix it yourself. Attempting to fix your washer can void your warranty, and after all, you have the warranty, so you don’t have to fix it yourself!
- Exclusions: Carefully read any warranty to see what issues are covered. Repairs on problems that are not covered will have to be paid out of pocket.
If your claim is denied and your washer is still broken, you have a few options going forward, including:
- Appeal the Decision: Always ask why your GE washer warranty is denied. If you feel the decision is incorrect, this can help you appeal it to the company.
- Arrange for Repair Privately: Even if your warranty claim is invalid, you will still need to get your washer working again. At Slager, we offer experienced servicing and repair services for appliances in the home, and many appliance stores around the country offer the same. To save you money by keeping your washer alive for longer, contact our service department to see whether your washer can be revived.
- Replace Your Washing Machine: If your repair would be costly to pay for out of pocket or your machine is older, replacing it may be more cost-effective than repairing it in the long run.
GE Washer Repair Options
If your machine or broken parts are still under warranty, the manufacturer should take care of your GE washer repair. But what about washers that are out of warranty or repairs you need after a claim is denied?
- Consider a Service Professional: Fortunately, there are authorized GE service and repair service providers like Slager, who specialize in repairing broken appliances, breathing new life into a washer you may have feared would need replacing.
- Replacement: With fast, affordable service, your GE washer warranty is not your only choice or last hope. Suppose we can’t get your washer working again, as a discount appliance store. In that case, we can offer you a great deal on a replacement with our promotions, and financing options for customers surprised by sudden appliance failure.
Protect Your Investment with a GE Washer Warranty
A GE washer warranty, whether it’s an extended protection plan or the standard one-year manufacturer’s coverage, can save you substantial money and hassle if your appliance breaks down.
It is a good investment, but it isn’t the end of the world if you don’t have an extended warranty or your claim is denied. Whether your fridge is leaking all over the floor or your washer is making very questionable sounds, Slager is here to help with decades of experience in both repair and sales. We can help you get back to normal in no time.
Why Trust Slager Appliances?
Founded over 70 years ago, Slager Appliances is a family-owned, independent appliance retailer based out of Iowa City, IA. Slager has competitive prices and industry knowledge in delivering and installing all major appliance brands. Large enough to offer competitive pricing yet small enough to continue offering the “white glove” service we pride ourselves on, our focus is always on the customer experience — from the first step into a showroom to the purchase transaction to well after your new appliance has been installed.
Whether you need to replace an old appliance, or if you’re remodeling and need an entire kitchen full of new brand-name products we are with you all the way. We will work with you to find a product that fits your needs, budget, and lifestyle.
Shop GE Washers at Slager Appliances
Don’t put off until tomorrow what you can do today, and shop laundry online at Slager Appliances. Our friendly experts are always happy to help you find the best washer for your laundry needs — whether you call us at 319-337-3833, email us, or use our online chat feature. Better yet, stop by any of our Slager Appliances in Iowa City, IA. Visit us today!